Trail's End Guest House

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Cancellation, Deposit & Booking Policies

NON HOLIDAYS
If your reservation is cancelled with 14 days or more notice to the 1st night of your booking, you will not be charged a cancellation fee, only a $4 processing fee. With 7-13 days notice, you will be charged a cancellation fee of ½ of the total price for the days that were reserved, plus tax. With less than 7 days notice, you will be charged a cancellation fee of the full price for the days that were reserved, plus tax.

HOLIDAYS
(New Year’s, Valentine’s, Easter, Memorial, Independence, Labor, Thanksgiving, Christmas) If your reservation is cancelled with 30 days or more notice to the 1st night of your booking, you will not be charged a cancellation fee, only a $4 processing fee. With 29-14 days notice, you will be charged a cancellation fee of ½ of the total price for the days that were reserved, plus tax. With less than 14 days notice, you will be charged a cancellation fee of the full price for the days that were reserved, plus tax.

WITH ANY CANCELLATION, WE WILL MAKE ALL ATTEMPTS TO REBOOK THE ROOM. IF WE ARE ABLE TO REBOOK, THE ONLY CANCELLATION FEE WILL BE $35.00.

DEPOSIT A deposit of $100 is required to hold a room. It will be charged to your card at the time your reservation is confirmed. The deposit will be applied toward your stay or cancellation fee, if any. If there is a cancellation with no fee, your money will be refunded, less the $4 processing fee. If there is a cancellation with more than a $100 fee, you will still owe the remaining amount. Your credit card will be charged the remaining balance for your stay approximately 1 week prior to your stay for non holiday reservations. For holiday reservations your credit card will be charged the remaining balance no earlier than 14 days prior to your reservation.

PLEASE NOTE THAT THE USE OF OUR PROPERTY IS FOR REGISTERED GUESTS ONLY. If you would like to inquire about other arrangements, you must inquire at 830.377.1725 in advance - NO EXCEPTIONS. Fees apply.

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Contact Information:

 
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Check-in Time: 5-8pm
Check-out Time: by 11:00am
For arrival dates within 1 day of today's date please call 830.377.1725.
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Children (under 15) are allowed in the Retreat and Some Like it Hot only.

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Express Check-In
$10.00
Would you like to use our Express Check-In Service? You may arrive anytime after 2:00 pm and go directly to your room/cabin. This option is also great for late arrivals!
Party at the Pavilion
Please place Pavilion Option #, The number of guests and date of party in the Comment Section of this page. Also let us know if you need us to be available for deliveries.
How did you hear about Trail's End? * Required
IF you are staying in The Retreat or Some Like it Hot: Do you want the Breakfast Option?
IF you are staying in the Retreat or Some Like it Hot: How many pets will be staying?
Please list any special dietary needs and let us know whether you drink caffeinated or decaffeinated coffee. * Required

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