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Cancellation, Deposit & Booking Policies
Please understand we are a popular establishment and when you make a reservation we pass up other prospective guests on your behalf. If you cancel with little to no notice we are seldom able to rebook your accommodations.
We do understand there will be extraordinary circumstances that may cause last minute cancellations on your behalf and in order to protect your vacation investment we encourage you to purchase Vacation Coverage through Travel Guard. In the event of an unfortunate circumstance; i.e. illness, death, job loss, flight cancellations, weather etc., you may submit a claim with them to retrieve the cost of your reservation. Coverage is 7% of your entire stay and must be purchased through them at the time your reservation is book. Cancellations that are not covered by Vacation coverage are non-refundable.
Purchase: TRAVEL GUARD
The majority of our guests have told us that our accommodations have exceeded their expectations; however on occasion we have had guests that neglected to view all the information available on our website, in particular our amenities, location, and pricing.
Cancellations due to you not viewing the information provided on our website, brochure or information sent via email, is not the responsibility of Pikes Peak Resort. Cancellations due to not printing a map and/or directions as suggested will not be a valid reason for cancellation and will not be covered by the Travel Coverage.
Pikes Peak Resort is a small business, our phones are not staffed 24/7; we send confirmation emails which include all of the information needed for your arrival. A cancellation due to not viewing this material provided is not the responsibility of Pikes Peak Resort. Forgetting to print a map and/or follow our directions (Instead of GPS) as suggested will not be a valid reason for cancellation and will not be covered by the Travel Coverage.
The material sent via email, includes but is not limited to: Pikes Peak Resort Site Map, Directions to Pikes Peak Resort Cabin's, Information Sheets, and Specific Cabin Brochures. By accepting our Cancellation Policy, you are agreeing to the information stated above, and below.
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