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Blue Water Cove
Next to Heaven
Sunset Lake Tranquility
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I ACCEPT THE TERMS AND CONDITIONS ONLINE
We know tOne night deposit is due at confirmation of booking. On or before 21 days before your arrival, the final payment and a digitally signed Terms and Conditions Agreement must be received in the office.
You may pay your final payment several different ways:
CHECK BY PHONE, SAME CREDIT CARD ON FILE, DIFFERENT CREDIT OR DEBIT CARD, CHECK BY MAIL.
Upon completion of paperwork, Mountains to Sea Vacation Rentals office will provide you with directions and your key code combination for entry into unit (usually by email).
(If you return paperwork early, we will not debit card until final payment date)
THIS PROCEDURE ELIMINATES THE NEED FOR CHECK IN AT OUR OFFICE. You have the convenience of going to your unit at any time after 3 PM on the day of your arrival.
If balance due is not received IN OUR OFFICE by the above date and payment option not selected on Terms and Conditions Agreement, tenant agrees to authorize BOOKING AGENT to charge credit card already on file for balance due the following day. If credit card is declined or check is returned unpaid, booking is considered cancelled and TENANT will forfeit any deposit already made. (BOOKING AGENT will contact TENANT make an attempt to notify tenant of decline to acquire a valid credit card account or other payment arrangement).
INSUFFICIENT FUNDS OR CLOSED ACCOUNT CHECKS: TENANT agrees that any checks that TENANT delivers to BOOKING AGENT will not be returned to BOOKING AGENT for any reason. TENANT agrees that any violation of this section subjects maker of such check to a minimum $30.00 FEE FOR EACH CHECK OR AMOUNT EQUAL TO BANK CHARGES .
CANCELLATION POLICY: CANCELLATION after deposit is made and/or 60 DAYS PRIOR TO ARRIVAL IS
SUBJECT TO A CANCELLATION CHARGE OF 5% OF DEPOSIT (based on actual amount paid on booking).
CANCELLATION 59 DAYS TO 21 DAYS is subject to loss of one night's deposit. Cancellation 21 TO 14 DAYS
PRIOR TO ARRIVAL IS SUBJECT TO LOSS OF 50% of entire RENTAL FEE September through May. Cancellation
13 days to 1 day prior to arrival September -May is subject to 75% of entire booking fee. HIGH SEASON and ALL
HOLIDAYS: Cancellation within 21 days of any holiday or any date June, July and August is subject to 75% of
booking. This penalty will be reduced to not less than 5% of the total paid based on our ability to book the same
dates at comparable rates to another guest. Cancellation on day of arrival and NO SHOWS ARE SUBJECT TO
100% cancellation fee of entire booking.
NO CANCELLATIONS DUE TO WEATHER OR LAKE LEVELS (T.V.A. Controlled) Docks may not be floating
Sept, Oct, November, Dec., Jan. Feb. March. April. and part of May. During drought, dock may not be floating in
early June or late August as well. Please call to discuss lake levels for your dates. It is your responsibility to inquire
about lake levels.
NO REFUNDS FOR EARLY CHECK OUT.
CHECK IN is no earlier than 4 PM June and July, 3 PM all other months. Early arrival only permitted by calling office for
approval. CHECK OUT Time is 11:00 AM. Sorry, but as a courtesy to incoming guests and cleaning schedules, there are
NO exceptions. The unit must be vacated by 11 AM. Minimum fee is $10.00 per half hour if you are late checking out.
NO SMOKING INSIDE CABIN. Please smoke outside. THANK YOU! $150 strictly enforced charge for this
NO PETS ALLOWED, NO EXCEPTIONS! If any evidence of pets in or on premises is found after check out, tenant
agrees to pay a $500.00 penalty for violation of no pets clause. If pet is brought to premises at check-in, the pet must be
placed in kennel or tenant will forfeit entire rental fee and be evicted from property. From time to time, Simpler Times,
Gone Fishing, Lake's Edge, Lakeside Point, Sunset Cove, Lazy Lake, Seventh Heaven and TN Homecoming have
pet guests. If you have a dander or other pet allergy do not rent these homes. If you decide to bring a pet to a pet friendly unit and have signed this contract, the office must be notified to make adjustments immediately as the nopet policy applies.
If a hot tub is a preferred amenity, please be sure to check our website to make sure the home of your choice has a hot tub.
Some homes have neither a Whirlpool or hot tub.
HOT TUBS and/or WHIRLPOOLS: Our Hot Tubs are inspected, drained and re-filled after each guest has
checked out. However, YOU ARE USING THE HOT TUB AND/OR WHIRLPOOL AT YOUR OWN RISK. WE ARE
NOT LIABLE FOR ANY HEALTH ISSUES OR INJURIES THAT MAY OR MAY NOT BE RELATED TO HOT TUB
USE INCLUDING BUT NOT LIMITED TO SKIN SENSITIVITY TO CHEMICALS AND FOLLICULITIS OF ANY
KIND INCLUDING BUT NOT LIMITED TO THOSE DUE TO EXPOSURE TO ANY TYPE OF BACTERIA.
WARNING: DO NOT SWIM IN LAKE AND THEN ENTER TUB OR VISE-VERSA. CROSS CONTAMINATION
MAY OCCUR. ALWAYS SHOWER BEFORE ENTERING THE TUB. WE DO NOT ADVISE YOU TO USE THESE
TUBS AFTER CONSUMING ALCOHOLIC BEVERAGES, IF YOU ARE PREGNANT OR IF YOU HAVE
EXISTING HEALTH PROBLEMS. WE DO NOT ADVISE YOUNG CHILDREN TO USE THE HOT TUB AT ANY
TIME. NO ONE SHOULD USE HOT TUB UNSUPERVISED. HOT TUB TEMPERATURES CANNOT BY LAW
EXCEED 101 DEGREES.
Do not use foaming agents or oils of any kind. Use of any foaming agent (such as Bubble Bath, etc) or oils may cause
severe damage to the mechanical parts of the TUB. Damages can well exceed $350 and will be assessed at actual
costs if damage is done to unit in any way. If you splash water out below jets, please re-fill with hose. Damage to top
can cost $100-300 or more so please take care of the hot tub cover. Keep Hot Tub covered and jets off when not in
HOMES WITH POOLS: ALL GUESTS SWIM AT THEIR OWN RISK. ALL CHILDREN MUST BE
SUPERVISED AT ALL TIMES. THESE HOMES ARE NOT RECOMMENDED FOR GUESTS WITH SMALL
CHILDREN. THERE IS NO LIFEGUARD PROVIDED. ALL ADULT GUESTS ARE RESPONSIBLE FOR
THEIR OWN SAFETY AND SAFETY OF ADULTS/MINORS IN AND AROUND POOL. THIS SAME CARE IS
TO BE TAKEN AT OR IN THE LAKE & ON DOCK.
WARNING: Swim at your own risk in lake/ponds and in pools. This is a deep lake.
WATCH YOUR STEP on all Steps or banks located at the units. Be very careful when stepping onto docks tied to
the bank. Not responsible for personal injury of any nature to you or your guests. NOT RESPONSIBLE for any
damage to boat or other equipment during your stay. This is a mountain lake with rocky sloping banks. Traverse at
your on risk.
SALE OF UNITS: Some homes offered by our rental company are currently on the market. If a unit sells before
your stay, every effort will be made to not interrupt the rental of the unit. However, we are unable to guarantee that
the new owners will use the home for overnight rental purposes. If a pending sale occurs, we will notify you ASAP
to make arrangements for either a move to another unit at or below the current nightly rate or cancel the
reservation without penalty.
FAILURE TO WASH AND PUT AWAY DISHES WILL RESULT IN MINIMUM $10 CHARGE.
YOU ARE RESPONSIBLE FOR TAKING OFF TRASH. A LIST OF CONVENIENCE CENTERS WILL BE
PROVIDED. A CHARGE WILL BE ASSESSED IF TRASH IS NOT TAKEN OFF.
If balance due is not received IN OUR OFFICE by the above date and payment option not selected on
Terms and Conditions Agreement, tenant agrees to authorize BOOKING AGENT to charge credit
card already on file for balance due the following day. If credit card is declined or check is returned
unpaid, booking is considered cancelled and TENANT will forfeit any deposit already made.
(BOOKING AGENT will contact TENANT make an attempt to notify tenant of decline to acquire a
valid credit card account or other payment arrangement).
INSUFFICIENT FUNDS OR CLOSED ACCOUNT CHECKS: TENANT agrees that any checks that
TENANT delivers to BOOKING AGENT will not be returned to BOOKING AGENT for any reason.
TENANT agrees that any violation of this section subjects maker of such check to a minimum $30.00
FEE FOR EACH CHECK OR AMOUNT EQUAL TO BANK CHARGES . Every effort is made to have all equipment working at time of check-in. Please be advised that some
equipment failures may happen. Call the office immediately to report any such equipment failure or
any concerns you have about the home no matter how minor so we may attempt to rectify the issue
during your stay.
CABIN CLEANERS ARE SUB-CONTRACTORS AND ARE NOT EMPLOYEES OF THE
BOOKING AGENT. In the unlikely event that you have issues with the cleaning upon arrival, please
call their number provided at unit.
UNITS WITH GAME ROOMS: These tables and their equipment are inspected after every check out
and you will be charged for any broken cue sticks or damage done to tables.
PLAYROOMS: Some units are equipped with toys and games for children and adults to use while at
unit. PLEASE BE AWARE THAT ALL TOYS AND GAMES ARE NOT SUITABLE FOR ALL
AGES. THEREFORE, IT IS IMPERATIVE THAT TENANT SUPERVISE CHILDREN WHEN
USING THESE GAMES AND TOYS. Please return all items to their boxes, shelves and bins.
ITEMS TO BRING TO UNIT: All Toiletries including soap and shampoo. All outdoor towels and
gear. Charcoal for grills. For units with Gas Grills: We do not supply the propane only the tanks at the
grills. There may or may not be gas available at the time of your check in. Please check grill prior to
cooking to determine if there is adequate gas in tank.
Included at unit: A starter supply of paper products will be at unit upon arrival. All linens, pots and
pans are also included. No towel exchange at units with washer/dryers.
WHAT TO DO AT CHECK OUT: LEAVE YOUR COPY OF KEY CODE AND DIRECTIONS ON
TABLE TO BE DESTROYED. Leave the unit in the same order that you found it. Leave beds used
unmade. Dirty towels should be left in bathtubs. Dishes should be washed and put away.
In the summer months, set the air conditioning at 78 degrees. In the winter months, leave the heat at 60
degrees. If you move the furniture around, please return it to its original order. If the above items are
not done or if the unit is left EXTREMELY DIRTY, the minimum charge is $20.00 as an extra
All homes are lake front except for Pretty Place which is in Pigeon Forge, Cherokee Lake Overlook
which has views of Cherokee Lake but is not Lake front.
DAMAGE Responsibility: Security Damage Waiver - We require a $40 (plus tax) non-refundable Security
Damage Waiver fee for all reservations. This Peace of Mind fee is in lieu of a damage deposit and covers all
minor accidental damage or breakage up to $500. If damage occurs during your stay, please let us know
immediately and it will be paid for by the property management company. This privilege is offered to you
as our way of saying thank you for your business. This policy does not cover intentional acts that results in
damage, gross negligence, willful and wanton conduct, or any cause if the guest fails to report the damage to
the property management company before departure. Call 865-365-5256 to report breakage. Coverage does
not apply to theft or damage of any property owned by or brought onto the premises by a guest. In cases of
abuse and malicious damage to rental property the guest will reimburse Agent and/or Owner the amount of
all damage including attorney's fees.
For damages not covered by Security Damage Waiver, TENANT authorizes BOOKING AGENT to debit credit card on
file for up to $1000 of damage. A full description of damages will be sent in writing.
NOTICE: This property is privately owned. The LANDLORD and/or homeowner reserves the right to refuse
service to anyone. The tenant hereby releases, exempt, and holds harmless the Landlord, Smoky Mountain Lake
Rentals Inc., Mountains to Sea Vacation Rentals its agents or employees and homeowners of and from all liability
and responsibility for loss of money, jewelry or valuables of any kind or personal injury of any nature.
FINAL BUT IMPORTANT NOTE: Tennessee law provides fines up to $500 and /or imprisonment for false registration. If
you feel that you made a mistake when registering, please call the office now. Although we prefer not to, we will press
charges upon discovering more guests in the unit than declared on this agreement or if false information is given. We do
not book cabins for parties.
Please indicate if you are requesting a Quote/Courtesy Hold or if you are Ready to Book. Actual booking is not confirmed until deposit is paid. All Quote / Courtesy Holds requests will be sent to management for approval and invoice sent to you for your acceptance before any money is run. If you indicate that you are READY TO BOOK and meet minimum night stay and all other requirements, an invoice will be sent but you will be authorizing us to proceed with booking. NO MONEY IS RUN AUTOMATICALLY BY USING THIS FORM. * Required
READY TO BOOK
How did you here about us? Please be specific if you found us on the internet on an a site other than our own home pages. * Required
Please indicate how you booked this reservation. * Required
I filled out form.
Lynda took booking info
Donna took booking info
Agent On Duty
NP Call Center
If entering a card, we prefer credit cards to debit cards. However, since we now have the damage waiver to protect all parties for incidental damages, we allow DEBIT CARDS for payment. PRE PAID CARDS ARE NOT ACCEPTED AS A CARD ON FILE. Please indicate the type of card you will use if you confirm your request. * Required
PRE PAID CARD
Even though our calendar is updated many times a day, there may be a slight chance that your dates may not be available. This system is integrated with our office so double bookings are very rare. Last minute bookings less than 24 hours away: Please call 800-453-8424 to talk to a representative or text 865-280-0480 to send a message. We cannot guarantee that last minute bookings can be confirmed due to office being closed or other impediment.